Contact Information

General Information

All communications and inquiries regarding the operation of the website, user accounts, or related issues may be submitted to the Operator through the contact methods provided below. The Operator processes all communications in accordance with the applicable laws and regulations of India, including but not limited to The Information Technology Act, 2000.

Official Contact Details

The following contact details are provided to ensure effective and transparent communication:

• Registered mailing address: India Gate Circle, 110034, New Delhi
• E-mail address for official correspondence: [email protected]
• Customer support telephone: +91 11 4120 5656

Communication Procedure

1. Written communications, including claims, requests, or notifications, should be sent to the email address or postal address indicated above.
2. The Operator shall confirm receipt of all written inquiries within a reasonable period, not exceeding 7 (seven) business days, in compliance with Indian regulatory requirements.
3. For urgent matters, users are advised to contact Customer Support via the provided telephone number during regular business hours (Monday to Friday, 09:00–18:00 IST).
4. All personal data provided during communications will be processed strictly in accordance with The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Regulatory Inquiries

The Operator will respond to inquiries from regulatory authorities within the timeframes established under Indian law. Official correspondence from governmental bodies or law enforcement agencies should be addressed to the Registered Mailing Address.

Resolution of Disputes

If a user wishes to file a formal complaint or initiate a dispute resolution process, a written request should be submitted to the Operator using one of the official contact methods. The Operator will review and address such requests in accordance with the applicable law of India.

Availability of Contact Channels

All contact channels are maintained in compliance with Indian legal requirements for operators of online platforms. The Operator reserves the right to update contact details as required by law or regulatory practice. Updated information will be published promptly on this page.

Date of last revision: 24 June 2024